Diversity Proposal

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PROPOSAL: DIVERSITY INTERVENTION

AIMS:

• To conduct a diversity climate survey in order to gain an understanding of diversity challenges facing team members
• Identify areas of improvement for interaction between diverse team members and staff interactions with diverse customers
• Custom design, deliver and evaluate an intervention aiming to understand internal diversity issues & provide team members with tools to improve relations between diverse team members and diverse customers

ACTION RESEARCH PROCESS:

1. PRE DIVERSITY CLIMATE SURVEY (Interviews focus group observation)
2. ANALYSE RESULTS
3. DESIGN & PILOT STAFF & MGMT INTERVENTION
4. DELIVER
5. EVALUATE
6. ACTION PLANNING & IMPLEMENTATION
7. POST DIVERSITY CLIMATE SURVEY & FEEDBACK REPORT (Interviews focus group observation)

DATA COLLECTION TOOLS:

• 1 day OR 2 day (*recommended) diversity awareness interventions with 20 staff
• Organic structure using group exercises to capture diversity challenges facing team members and allowing team members to suggest possible solutions
• Use of interactive activities such as applied theatre and West-African drumming creates a forum for open and honest communication
• Structure and content determined by findings from climate survey

POSSIBLE THEORETICAL CONTENT:

Item	Description
Identity	Social Identity, personal and group identity
Stereotyping, Prejudice & Discrimination	Conceptual understanding
Power Relations	Understanding the allocation of social power to social group categories
Cultural misunderstandings and Language Barriers	Comparisons between different cultures – values, beliefs, behaviours, communication styles Impact of cultural difference on customer service
Xenophobia, Gender Inequality, Sexual Orientation and Disability	Conceptual understanding
Strategies to Deal with Diversity Situations	Model for Dealing with Diversity Interactions Use of role plays and debrief
Values	The Constitution and Bill of Rights Ubuntu and collective African values Building an inclusive team culture

MANAGER INTERVENTION:

• Foundational understanding of theoretical content for team intervention (as above)
• Strategic understanding of how to harness the business benefits of diversity
• Use of problem identification and problem-solving activities to allow managers to identify, understand and suggest solutions to diversity issues facing the unit
• Action Planning session to generate short term on-the-job measures to address team diversity issues and long term measures to support the creation of an inclusive diversity culture
• Identify Key Performance Indicators

NOTE: In contrast to short term measures, diversity management theory maintains that strategies aiming to create sustainable change require the alignment of HR systems such as training & development, recruitment, compensation and reward structure with a long-term diversity strategy which is closely linked to the business strategy. The creation of an inclusive organisational culture is critical to achieve this.

EVALUATION:Detailed Evaluation Feedback Report highlighting important learnings obtained through action research process & providing recommendations for management.

COURSE OUTLINE: (*changes in line with pre-intervention research outcomes)

Item	Description	Cost
Diversity Climate Survey Pre and Post Intervention	Interviews, focus group & observation	*No charge for climate survey research for first time clients, only cost of transport and accommodation where required
Diversity Awareness Intervention 1 day	Max. 20 staff, in-house (incl. printing B&W)	R 13 950 Ex. VAT per workshop
Diversity Awareness Intervention 2 day	Max. 20 staff, in-house (incl. printing B&W)	R 28 950 Ex. VAT per workshop
Manager – Diversity Awareness Intervention 1 day		R 13 950 Ex. VAT
Manager – Diversity Awareness Intervention 2 day		R 28 950 Ex. VAT
Demo Workshop – Diversity Awareness 1 Day		R9999.00 Ex. VAT

Project Manager: Adv. Mahomed Vahed
Contact: Rodney Frank 082 334 6403
Rodney@visioninmotion.co.za